7d.1 Understand that the station log will be of considerable assistance
in dealing with complaints of interference, and that this is a good
reason to keep a log of all transmissions. Although
it is no longer necessary to keep a station log, there are advantages
when it comes to interference. If you do receive a complaint from a
neighbour in the form of, " last Tuesday evening I couldn't watch
news at 10.00 because of interference from your transmitter."
Check in your log to see if you
were transmitting on Tuesday night at 10.00. If the answer is no, then
you are not the source of the interference. If the answer is yes you
can check which band, frequency, power and mode you were using. This is a starting point to solving the problem.
7d.2 Understand the merits of the amateur and the complainant keeping a
log of the instances of interference. Understand the merit of
conducting tests in co-operation with the complainant in instances of
interference. One
route to curing interference is to ask the person experiencing the
problem to keep their own log of when they receive interference.
The next step, if your
neighbour agrees, is to conduct tests. Try different frequencies, power
settings, modes and antennas to find out where the problem lies. Do not install filters etc into your neighbours equipment.
7d.3 Recall that the RSGB and Ofcom produce information leaflets on EMC and interference.
Recall that advice is available from the RSGB EMC Committee and the
role of local Ofcom officers in dealing with cases of interference. There are several sources of support to help remove interference:
1. The RSGB produce information - see their website http://www.rsgb.org/emc/are-you-getting-interference.php
2. The RSGB EMC Committee can offer advice http://www.rsgb.org/emc/contact-the-emc-committee.php
3. If you cannot solve the
problem, then you should ask your neighbour to contact Ofcom. They will
probably start by checking your station and operating procedure, so it
is good idea to make sure you have started a log and carried out all
the checks on your transmitter. Ofcom will advice you on how to cure
any problems they might encounter. If Ofcom find you are operating
under the terms of the licence and that you equipment meets the
necessary requirements they will than contact the complainant and
offer advice to them.
The
RSGB wants to establish the full extent of interference to the radio
spectrum from data-over-mains and other interfering devices; we are
therefore asking everyone who is experiencing local interference to help
us.
http://www.ofcom.org.uk/contact-us/
Ofcom
Riverside House
2a Southwark Bridge Road
London
SE1 9HA
